DOA (Death on Arrival) Policy
Because we believe in our system and the quality of our Fish, we have a DOA (Death on Arrival) policy to serve as a guarantee to all our customers. Please refer to our DOA policy as stated below.
All our Arowana are packed to survive for the journey from our supply stock locations to your designated address.
We guarantee that upon receiving your fish at your address, that they would be in good shape, good condition and alive.
However, if there is any death or unstable fish, that is, the fish, not swimming, or showing any signs of illness, please inform us within 24 hours. A picture must be taken with the fish still in the unopened bag and send over together with the following information if possible to better aid us in helping you:-
1. Temperature of the water
2. Condition of the water
3. Detailed condition of the Arowana
4. Treatment being done (if still alive)
We ship worldwide and all our deliveries are 100% guaranteed. All our fishes are equipped with chip and certificate to comply with CITES and we sell the best Arowana species well known in the International market.